Telesales Team Leader


Location: Banbury, Oxfordshire
Salary: 25k + OTE
Contract Type: Full-time Temporary
Date posted: 18-05-2021
Reference: 896000
Description

We are recruiting for a customer focused Telesales Team Leader – Managing a team of 6 you will need to have experience in a fast paced environment, of managing a team, and of achieving targets and KPI’s.

Responsibilities:

  • Ownership for achieving business and personal objectives
  • Ensure team targets and KPI’s are met
  • Conduct team appraisals and support career conversations to help identify ongoing training
  • requirements
  • Ensure resources are directed in an appropriate way to maximise productivity to achieve
  • agreed service levels
  • Work with other managers and colleagues to ensure delivery of superior customer service
  • Lead, inspire and develop a small team
  • Manage and resolve any customer escalations
  • Continue to identify and act upon opportunities to continuously improve processes

Experience:

  • Previous experience in a team leadership role within a fast-paced environment
  • Excellent communication skills and resilient to drive change
  • Driven by results and providing first class customer service
  • Proven ability to motivate team members and encourage high performance
  • Proven track record of delivering against set targets and objectives

This role offers an attractive salary plus OTE and is a mixture of remote and office working

Telesales Team Leader – reed.co.uk

“Prospect Personnel are a Recruitment Agency in Banbury. We recruit for permanent and temporary, full and part time roles in Banbury, Brackley, Bicester and the surrounding area’s. Please give us a call on 01295 235700 to see how we can help with your job search.