German Speaking Customer Service
Location: Banbury
Salary: Up to £27,000
Contract Type: Full-time Permanent
Date posted: 18-04-2024
Reference:
Description
Our client is looking for a German Speaking Customer Experience Advisor to join their vibrant team on a permanent basis
This position can be a hybrid role working at least 3 days per week in the office.
Main Duties:
- Answering calls, dealing with queries regarding order, delivery, and pricing
- Process orders taken over the phone and via website/email onto the system accurately
- Recognise potential cross-sell/upsell opportunities
- Liaise with courier companies to ensure deliveries to customers are seamlessly executed
- Thoroughly understand the product range, including features and benefits to assist customers with product selection, offer recommendations and provide technical information
Skills, Knowledge, and Experience:
- An excellent communicator with an enthusiastic attitude
- German speaker (native)
- Positive, with a motivated attitude towards customer service and the willingness to provide outstanding service
- Excellent interpersonal skills and telephone manner
- Able to work under pressure in a fast-paced environment
