Client Account Manager – Financial Services


Location: Banbury
Salary: £21,000
Contract Type: Full-time Permanent, Part-time Permanent
Date posted: 12-04-2022
Reference:
Description

Are you an enthusiastic, driven and outgoing person with a background in Customer Service, Banking or finance? Our well recognised client from the financial sector, are recruiting for a new Client Account Managers, as part of their Banbury team. Both permanent & 12-month contracts available.

The Role:

The role entails working with a portfolio of company clients, building strong relationships & ensuring SLA / contractual agreements are fulfilled.

The ultimate purpose of the role will be to act as the key focal point between the client and their customers, ensuring that clients receive an excellent service throughout

Who are they looking for?

The company are not expecting you to know banking and finance inside out. Comprehensive training & on-going support will be provided. They are looking for someone with natural, people skills, with the ability to confidently hold professional conversations with clients. Sound decision-making and a great willingness to learn and develop will also be essential

Key Roles & Responsibilities

Handling day-to-day client service requirements
Answering / resolving all client queries
Occasional face-to-face client meetings
Liaising closely with other internal departments
Basic financial tasks such as reconciliation, credit control, chasing outstanding payments/debt management

Skills & Experience required:

Excellent customer service / interpersonal skills and great natural ability to build strong, sustainable business relationships
Experience within Credit Control or the financial sector desirable but not essential
Outgoing & assertive personality
Excellent telephone manner
Good e-mail management skills
Strong eye for detail
Able to work within strict time frames
Self-motivation
Problem-solver

Working hours will be 35 hours per week, Monday – Friday, with the opportunity to work flexitime and hybrid working.

Other benefits include good pension scheme, childcare vouchers, free car parking & 21 days holiday plus bank holidays.

If you do not receive an initial reply within 3 working days, you can unfortunately consider your application unsuccessful