Dutch/English Speaking Customer Services

Location: Banbury
Salary: £23,000
Contract Type: Full-time Permanent
Date posted: 31-03-2022
Reference: EN06

Your role will be to provide excellent Customer Support and Service in Dutch and English dealing with all enquiries, orders, deliveries and general administration on a daily basis.
Previous experience is less important than a positive, motivated attitude towards Customer Service and the willingness to learn how to provide outstanding service in order to offer our customers a friendly and pleasant experience

Main responsibilities
● To manage and provide administration and customer service support via email, telephone and live chat
● To process enquiries and orders promptly and accurately
● Liaising with courier companies
● To resolve issues and deal with complaints in a professional and efficient manner
● To provide an excellent level of customer service


Successful Candidate Requirements

● Fluent written and spoken English and Dutch (Dutch to mother tongue level)
● An excellent communicator with an enthusiastic attitude
● Excellent interpersonal skills and telephone manner
● Confident, positive, proactive and dynamic
● Able to work as part of a team as well as to take own initiative
● Able to work under pressure in a fast-paced environment