Customer Service Team Leader
Location: Banbury
Salary: £29,500
Contract Type: Full-time Permanent
Date posted: 18-04-2024
Reference:
Description
Are you a seasoned leader with a passion for customer service excellence? Join our client’s dynamic team as a Customer Service Team Leader and spearhead a team dedicated to outstanding service delivery.
Role Overview:
- Leadership: Supervise and manage a team of customer service representatives.
- Coaching: Provide ongoing coaching, feedback, and performance evaluations.
- Performance Monitoring: Analyse team performance metrics to identify areas for improvement.
- Customer Resolution: Handle escalated customer inquiries ensuring issues are resolved professionally and promptly.
- Cross-functional Collaboration: Work alongside other departments to resolve issues and enhance customer satisfaction.
- Strategy Development: Craft strategies to improve the customer service experience.
- Team Communication: Conduct regular meetings to ensure goals and expectations are clearly communicated.
- Recruitment and Onboarding: Assist in hiring and training new team members.
- Product Knowledge: Maintain a thorough understanding of company products, services, and policies.
Ideal Candidate:
- Possesses exemplary customer service and leadership skills.
- Has proven experience in customer service, preferably in a leadership role.
- Demonstrates strong problem-solving abilities and can manage challenging situations effectively.
