Customer Service Representative – £21,000

Location: Banbury
Salary: £21,000
Contract Type: Full-time Permanent
Date posted: 27-11-2019
Reference: 895727

We are currently looking to hire enthusiastic Customer Service Representatives for a fast-growing company from the financial sector, based in Banbury. This is a great opportunity to join a company with substantial growth plans and will provide fantastic opportunities to grow & progress.

The Job

As a Customer Service Representative you will be responsible for:

  • Resolving customer queries via phone and email
  • Inbound and Outbound calls
  • Delivering first-class customer service
  • Assisting customers with applications and aftercare
  • Accurately logging data and updating records
  • Adhering to procedures and regulations
  • Responsibly handling loan applications
  • Hitting targets and KPIs

What are the benefits?

  • Starting salary of £21,000, plus commission structure after successful probation period
  • Clear career progression plans
  • Incentive days
  • Strong team culture
  • Fantastic progression opportunities
  • Central Banbury location

Who are they looking for?

The role ideally requires:

  • Previous Customer Service experience
  • Experience in a contact centre environment
  • Excellent people skills
  • Responsible, confident decision making skills
  • Organised, problem-solving approach
  • Clear, professional telephone manner
  • Strong typing skills
  • Previous experience from credit industries advantageous

Working hours are on a rotating 2-week shift pattern, as well as x2 Saturdays per month

If you are looking for a fantastic career opportunity in 2020, then apply today!

Prospect Personnel are a recruitment agency in Banbury. We deal with permanent part and full-time jobs in Banbury & the surrounding area. Please give us a call on 01295 235700 to see how we can help with your job search!

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