Customer Service Executive, for corporate supplier (14-month contract)

Location: Banbury, Oxfordshire
Salary: Up to £21,000
Contract Type: Full-time Temporary
Date posted: 08-05-2019
Reference: 895419

Looking for a new, varied and challenging customer service role?

We’re recruiting for a new 14-month contract, for a Customer Service Executive, working for a large, international corporate supplier, based at their Banbury site.

The Role

The Customer Service Executive will be responsible for providing an efficient and proactive service with regards to inbound client queries and orders.

The role will require a motivated and energetic person, adept at speaking with customers and working within a fast-paced role

Key Responsibilities

  • Speaking with internal & external customers – responding via phone and e-mail – providing excellent customer service
  • Process incoming orders and queries – such as invoice queries, complaints and solving any order issues
  • Generate and calculate quotations
  • Setting up new accounts
  • Grasp any opportunities to upsell / cross sell
  • Sales support tasks
  • Liaising with suppliers
  • Update all information on company CRM
  • Review order book, to ensure timely shipment / delivery

Skills & Experience

  • Minimum of 2 years’ experience within a Customer Service or sales role
  • Excellent rapport-building, listening and customer care skills
  • Flexible and adaptable approach to work
  • Any experience of SAP or similar ERP system advantageous
  • Good Microsoft Office skills
  • Excellent problem solving
  • Organisational skills
  • Ability to work well under pressure and at a fast pace

Prospect Personnel are a Recruitment Agency in Banbury. We deal with permanent Part & Full-time jobs in Banbury & the surrounding area.

Please give us a call on 01295 235700 to see how we can help with your job search!

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