Customer Service Administrator

Location: Banbury
Salary: up to £25,000
Contract Type: Full-time Permanent
Date posted: 18-04-2024

Are You Customer Service Savvy? Join Our Dynamic Team Today!

We are currently seeking a proactive and detail-oriented Customer Service Administrator to join a vibrant team for one of our prestigious clients. This role is based in Banbury and promises a fast-paced, fulfilling work environment where your contributions significantly impact customer satisfaction.

Role Overview:

  • Process and ensure timely handling of all customer orders and inquiries.
  • Maintain proactive communication with customers via email and telephone to keep them informed and engaged.
  • Coordinate with warehouse administrators to confirm shipment schedules and delivery timelines.
  • Manage direct deliveries from European plants to the UK customer base.
  • Handle customer returns, process credit claims, and issue credit notes efficiently.
  • Provide backup support for other team members as needed and perform additional duties as assigned.

What We Are Looking For:

  • Exceptional communication skills, able to engage with internal and external stakeholders effectively.
  • Demonstrated ability to meet deadlines with a conscientious approach.
  • A flexible attitude, ready to adapt to changing customer needs and demands.
  • Strong problem-solving skills and a keen attention to detail.
  • Proficiency in Microsoft Office (Outlook, Word, Excel – Intermediate level preferred) and experience with SAP is advantageous.
  • Prior experience in Customer Service or a similar role is essential.
  • Excellent command of English and superb telephone/email etiquette.

Why You Should Apply:

  • Competitive Salary & Benefits: We offer a rewarding salary package and a comprehensive range of benefits.
  • Health & Wellbeing Programmes: Including healthcare benefits, income protection, life assurance, and more.
  • Professional Development: Opportunities for personal growth and skills development.
  • Work-Life Balance: Enjoy 25 days of annual leave plus all bank holidays