Customer Service Administrator £20,000 – £21,000

Location: Banbury
Salary: £20,000 - £21,000
Contract Type: Full-time Permanent
Date posted: 16-03-2020
Reference: 895866

We are looking for an outgoing and focused candidate, for a new Customer Support role, on behalf of our successful client based on the outskirts on Banbury.

The Role

The purpose of the job will be to speak with B2B customers on the phone and through e-mail. Processing their orders, updating on order progress right through to delivery, as well as answering any queries and handling complaints

Who are they looking for?

The role requires someone with great interpersonal skills, an enthusiastic, get-up-and-go approach and an ability to juggle a busy workload within a fast paced environment

Key Roles & Responsibilities

  • Responding to Customer orders, complaints and queries, largely through phone & e-mail
  • Upselling additional products wherever possible
  • Handling customer quotations
  • Set up customer accounts and amend account records
  • Liaise with internal suppliers with regards to product availability
  • Review order book to ensure all orders processed, dispatched and delivered on time

Skills & Experience

  • Minimum of 2-3 years within office-based customer service
  • Excellent customer rapport builder & good customer focus
  • Good telephone manner
  • Target-driven & sales skills
  • Great problem solving, able to resolve customer queries, complaints or order issues promptly and efficiently
  • Working knowledge of an ERP system such as SAP highly desirable
  • Particularly good Microsoft Excel skills desirable

Driving license essential due to location. Sociable working hours, Mon-Fri.

This is a great opportunity for a self-motivated, organised individual to join a successful company. Apply today!

Prospect Personnel are a recruitment agency in Banbury. We deal with permanent part and full-time jobs in Banbury & the surrounding area. Please give us a call on 01295 235700 to see how we can help with your job search!

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