Customer Service Team Leader


Location: Banbury
Salary: £29,500
Contract Type: Full-time Permanent
Date posted: 18-04-2024
Reference:
Description

Are you a seasoned leader with a passion for customer service excellence? Join our client’s dynamic team as a Customer Service Team Leader and spearhead a team dedicated to outstanding service delivery.

Role Overview:

  • Leadership: Supervise and manage a team of customer service representatives.
  • Coaching: Provide ongoing coaching, feedback, and performance evaluations.
  • Performance Monitoring: Analyse team performance metrics to identify areas for improvement.
  • Customer Resolution: Handle escalated customer inquiries ensuring issues are resolved professionally and promptly.
  • Cross-functional Collaboration: Work alongside other departments to resolve issues and enhance customer satisfaction.
  • Strategy Development: Craft strategies to improve the customer service experience.
  • Team Communication: Conduct regular meetings to ensure goals and expectations are clearly communicated.
  • Recruitment and Onboarding: Assist in hiring and training new team members.
  • Product Knowledge: Maintain a thorough understanding of company products, services, and policies.

Ideal Candidate:

  • Possesses exemplary customer service and leadership skills.
  • Has proven experience in customer service, preferably in a leadership role.
  • Demonstrates strong problem-solving abilities and can manage challenging situations effectively.


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